Open Box - PLEASE READ Individual product descriptions
Introducing our OPEN BOX shop, which offering limited quantities of selected items in "open box" condition at significantly reduced pricing. Many of these products have slight defects and are not able to sell at regular pricing and some may come from photo shoots and other initiatives where they were gently used. When the Open Box Store is open, you'll see an Open Box link in the Shop section of our footer.
1. The Snacker "Original Model" MINT with upgraded soft touch latch
Difference: original model, branding on the back of the lunch box (not front). no branding on silicone seal. No inside scoops (side containers)
2. The Snacker 2.0 - NAVY
Difference: No inside scoops (side dishes)
Packaging may/may not be damaged or missing
3. The Snacker 2.0 - LAVENDER
Original model outfitted with NEW features: Soft touch silicone wrapped latch, branded removable silicone seal, and branded MINT square and rectangular scoops.
Packaging may/may not be damaged or missing
4. The Snacker 2.0 - MINT
Difference: No inside scoops (side dishes)
Packaging may/may not be damaged or missing
5. The Explorer 2.0 - MINT
NEW design used for recent photoshoots
- newest branded design with silicone components
- includes two matching round scoops
- silicone seal and silicone wrapped latch
- may or may not have:
- dent on backside of lunch box (no punctures or holes)
- original packaging
6. The Explorer 2.0 - NAVY
NEW design used for recent photoshoots
- newest branded design with silicone components
- includes two matching round scoops
- silicone seal and silicone wrapped latch
- may or may not have:
- dent on backside of lunch box (no punctures or holes)
- original packaging
7. The Explorer 2.0 - Lavender
NEW design used for recent photoshoots
- newest branded design with silicone components
- includes two matching round scoops
- silicone seal and silicone wrapped latch
- may or may not have:
- dent on backside of lunch box (no punctures or holes)
- original packaging
Please note that Open Box items are not returnable and are considered final sale.
What Condition are Open Box items In?
Products in this condition will:
- work as advertised (no functional issues).
- include all parts (unless indicated otherwise).
- may/may not include original packaging
- may have minor surface scratches or small dents
- may be older product models (any functional upgrades - including latches - will be added to older models)
Open Box pricing cannot be combined with any other discounts or promotions. Orders using discount codes will be cancelled.
Customer Satisfaction is at the forefront of our business and with a less than 1% return rate, we truly believe our lunch boxes will be the last ones you buy! But if you decide, our containers are not right for your, you can return them for a full refund of the product purchase price, within 30 days of purchase. This policy applies only to purchases made through thegoodkiind.com. Purchases made through our retail partners are subject to the individual retailer return policy.
2 Year Manufacturers Warranty
This warranty specifically covers faults in the product that have been caused by the manufacturer (The Good Kiind) and are not results of normal wear and tear or misuse by the consumer. Such faults would likely be detected when the product is used initially.
Like any other product, normal wear and tear may occur but not to the point of the product no longer being functional for day to day use.
Silicone Components
Silicone can absorb strong fragrances from soaps (dishwasher or by hand). We HIGHLY recommend using a non-fragrant dish soap for this reason when caring for your silicone (we love Unscented Company DishwasherTabs). If your silicone has absorbed some smells or fragrance, you may find your child will not like the taste and thus may not complete their lunch. We recommend testing un-eaten foods every now and then to determine if this may be why your child is not eating all of their lunch.
Getting rid of scents + fragrances in silicone
Here are a few different methods we have tested and customers have shared on how they have gotten rid of smelly kitchen silicone products:
1. Vinegar + Baking Soda Soak (1:1 ration of vinegar and water will also work)
Here what to do:
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In a separate sink/bowl, fill (just a few inches deep) with very hot water and vinegar (equal parts)
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Sprinkle in a teaspoon of baking soda (you should see a fizzing - if you don't add a bit more)
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Mix and let the silicone soak for a few hours (overnight ideally)
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Rinse and dry
You may need to repeat this a few times - depending on how strong the scent.
Here's what to do:
- Fill a pot up with 3/4 water and 1/4 white vinegar (enough that your silicone components are submerged)
- Add a table spoon of non-fragrant dish soap (optional)
- Boil for 10-15 mins
- Remove from water, rinse, and dry
Silicone Seal Falling Down
We find that with pure platinum silicone there can be a natural shrinkage from time to time. If you experience this, use both hands to 'stretch your silicone seal' all the way around, replace it into the container, and secure it along the edges, close it firmly, and re-open to ensure it's set back in tightly. Should you continue to experience issues, please reach out to customer support at hello@thegoodkiind.com for assistance.
Loose Latches
Over time, latches may loosen with normal use. We sell our replacement latches directly on the website. Should you ONLY need to purchase a latch replacement, reach out to customer support and we can work with you on the cost of shipping.