processing+shipping

ORDER PROCESSING

We do our best to process orders as fast as we can and guarantee your order will be processed and shipped within 1-3 business days.

SHIPPING TIMES + FEES

Canadian + US Customers 

We use Canada Post as our primary shipping carrier. Please allow 5-7 business days for orders to arrive, once they have been processed.  Please note that this estimation does not include any customs clearance delays at the US border.

CANADA:  Orders $150+ qualify for free shipping.  Orders $149.99 and under will be subject to a $14.99 s+h charge.

USA:  Orders $150+ qualify for free shipping.  Orders $149.99 and under will be subject to a $19.99 s+h charge.

International Customers

Please allow 7-10 business days for orders to arrive, once they have been processed. Please note that this estimation does not include any customs clearance delays at the international border.

All international orders (outside of Canada and the US) will be subject to a $19.99 s+h charge and any duties owed to the country of import.

RETURNS / CANCELLATIONS / EXCHANGES

Customer Satisfaction is at the forefront of our business and that's why we accept product returns of unused products within 60 days of purchase - no questions asked. This policy applies only to purchases made through thegoodkiind.com. Purchases made through a store that carries our products will be subject to the individual stores' return policy. 

In order to be eligible for return, a RAN (Return Authorization Number) must be requested in advance by contacting us.

Note that we do not cover shipping costs to return merchandise.  Refunds will be credited to the original payment source and cannot be guaranteed without a Return Authorization Number.