processing + shipping + returns

ORDER PROCESSING

We do our best to process orders as fast as we can and guarantee your order will be processed and shipped within 1-2 business days (EXCLUDING PRE-ORDERS).  During the busy season (back to school and December holidays) please anticipate a 2-3 days processing time.

SHIPPING TIMES + FEES

Canadian + US Customers 

Please allow 4-6 business days for orders to arrive, once they have been processed (you receive a fulfillment notification).  Please note that this estimation does not include any potential customs clearance delays at the US border.

CANADA: 

Ontario, BC, Alberta, Quebec, Manitoba, Quebec, Saskatchewan

Orders $100CAD+ qualify for FREE SHIPPING. 

Order values below $100CAD will pay $12.99CAD s+h charge.

Newfoundland, PEI, Yukon, New Brunswick, North West Territories, Nunavut, 

Order values below $100CAD will pay $29.99CAD s+h charge.

Order values $100CAD+ will pay $24.99CAD s+h charge.

USA: 

Order values more than $100USD qualify for FREE SHIPPING.

Order values below $100USD pay $9.99USD for s+h charge. 

Order values under $800USD will NOT be subject to import duties and taxes

RETURNS / CANCELLATIONS / EXCHANGES

Customer Satisfaction is at the forefront of our business and that's why we accept product returns of products within 30 days of purchase. This policy applies only to purchases made through thegoodkiind.com. Purchases made through a store that carries our products will be subject to the individual stores' return policy. 

In order to be eligible for return, a RAN (Return Authorization Number) must be requested in advance by contacting us at hello@thegoodkiind.com - please use the subject RETURNS.

Note that customers are responsible for shipping costs to return merchandise.  Original shipping charges will not be refunded (only the product purchase price plus taxes based on the product price will be refunded to the customer). Refunds will be credited to the original payment source and cannot be guaranteed without a Return Authorization Number.

We offer FREE exchanges but the customer will need to pay their invoice for the exchange product prior to receiving a return label. 

 

 

WHOLESALE

Wholesale and group orders are final sale.