processing + shipping + returns
ORDER PROCESSING
We do our best to process orders as fast as we can and guarantee your order will be processed and shipped within 1-2 business days (EXCLUDING PRE-ORDERS). During the busy season (back to school and December holidays) please anticipate a 2-3 days processing time.
SHIPPING TIMES + FEES
Canadian + US Customers
Estimates EXCLUDE preOrders dates.
Please allow 4-6 business days for orders to arrive, once they have been processed (you receive a fulfillment notification). Please note that this estimation does not include any potential customs clearance delays when shipping from the US to Canada.
CANADA:
USA:
Order values more than $85SD qualify for FREE SHIPPING.
Order values below $85.00SD pay $9.99USD for s+h charge.
INTERNATIONAL:
We use shopify's competitive, pre-negotiated rates for international shipments outside of North America. Estimated delivery dates will be available during checkout.
RETURNS / CANCELLATIONS / EXCHANGES
Customer Satisfaction is at the forefront of our business and that's why we accept product returns of products within 30 days from the date the order was fulfilled/shipped. This policy applies only to purchases made through thegoodkiind.com. Purchases made through a store that carries our products will be subject to the individual stores' return policy.
In order to be eligible for return, a RAN (Return Authorization Number) must be requested in advance by contacting us at hello@thegoodkiind.com - please use the subject RETURNS.
Note that customers are responsible for shipping costs to return merchandise. Original shipping charges will not be refunded (only the product purchase price plus taxes based on the product price will be refunded to the customer). Refunds will be credited to the original payment source and cannot be guaranteed without a Return Authorization Number.
We offer FREE exchanges but the customer will need to pay their invoice for the exchange product prior to receiving a return label.
Customers can cancel orders anytime BEFORE the order is fulfilled. Once the order has been fulfilled and shipped, the customer will need to submit a RETURN (see paragraph above) and ship the products back to our warehouse at the customers expense.
All sale items, including warehouse sales, demo merchandise, or seasonal promotions are all FINAL SALE.
DAMAGED SHIPPING BOXES
We use third party carriers like UPS, USPS, FedEx, and Canada Post to ship your items to our customers. Please know, while we have great relationships with these carriers, we have no control over what happens to the boxes in transit. From time to time, boxes may arrive slightly dirty or even damaged from transit. It does happen and we apologize for this on their behalf. Please know, our carriers are doing their very best to keep boxes clean and undamaged.
We will not reship orders to customers because the 'exterior' shipping box was damaged.
HOLIDAY RETURNS
We will not be taking returns during the month of December. All return windows will be extended an additional 30 days during the holidays. Return request openings will resume January 1.
WHOLESALE
Wholesale and group orders are final sale.