Customer Satisfaction is at the forefront of our business and with a less than 1% return rate, we truly believe our lunch boxes will be the last ones you buy! But if you decide, our containers are not right for your, you can return them for a full refund of the product purchase price, within 30 days of purchase. This policy applies only to purchases made through thegoodkiind.com. Purchases made through our retail partners are subject to the individual retailer return policy.
2 Year Manufacturers Warranty
This warranty specifically covers faults in the product that have been caused by the manufacturer (The Good Kiind) and are not results of normal wear and tear or misuse by the consumer. Such faults would likely be detected when the product is used initially.
Like any other product, normal wear and tear may occur but not to the point of the product no longer being functional for day to day use.
Silicone Components
Silicone can absorb strong fragrances from soaps (dishwasher or by hand). We HIGHLY recommend using a non-fragrant dish soap for this reason when caring for your silicone (we love Unscented Company DishwasherTabs). If your silicone has absorbed some smells or fragrance, you may find your child will not like the taste and thus may not complete their lunch. We recommend testing un-eaten foods every now and then to determine if this may be why your child is not eating all of their lunch.
Getting rid of scents + fragrances in silicone
Here are a few different methods we have tested and customers have shared on how they have gotten rid of smelly kitchen silicone products:
1. Vinegar + Baking Soda Soak (1:1 ration of vinegar and water will also work)
Here what to do:
In a separate sink/bowl, fill (just a few inches deep) with very hot water and vinegar (equal parts)
Sprinkle in a teaspoon of baking soda (you should see a fizzing - if you don't add a bit more)
Mix and let the silicone soak for a few hours (overnight ideally)
Rinse and dry
You may need to repeat this a few times - depending on how strong the scent.
2. Boil in Water + Vinegar
Here's what to do:
Fill a pot up with 3/4 water and 1/4 white vinegar (enough that your silicone components are submerged)
Add a table spoon of non-fragrant dish soap (optional)
Boil for 10-15 mins
Remove from water, rinse, and dry
Silicone Seal Falling Down
We find that with pure platinum silicone there can be a natural shrinkage from time to time. If you experience this, use both hands to 'stretch your silicone seal' all the way around, replace it into the container, and secure it along the edges, close it firmly, and re-open to ensure it's set back in tightly. Should you continue to experience issues, please reach out to customer support at hello@thegoodkiind.com for assistance.
Loose Latches
Over time, latches may loosen with normal use. We sell our replacement latches directly on the website. Should you ONLY need to purchase a latch replacement, reach out to customer support and we can work with you on the cost of shipping.
This is the second set we have purchased. The quality is unmatched. It is well worth the moneu.
W
W.B
Love the Explorer
Made the switch to stainless and love these lunch boxes for my elementary aged kids. They come with two extra containers which makes them so versatile! Only reason I did not give 5 stars is the larger size. I had trouble finding a standard lunch bag that fits the box easily given the length. If it was an inch shorter it would be perfect!
T
Tom
High quality Lunchbox
I have three young boys and was looking for a lunch box that was high quality. I was tired of buying cheap plastic lunch boxes that seem to leak and break quickly. Looking forward to a product life and high quality material to provide fresh lunches.
A
Amanda
The best lunch box!!! I work as a nurse and these are perfect for my lunches/snacks. They are high quality and worth the price! Defintiely seem they will last a long time.
A
Amanda
The beat lunch box!!! I work as a nurse and these are perfect for my lunches/snacks. They are high quality and worth the price! Defintiely seem they will last a long time.
This is the second set we have purchased. The quality is unmatched. It is well worth the moneu.
W
W.B
Love the Explorer
Made the switch to stainless and love these lunch boxes for my elementary aged kids. They come with two extra containers which makes them so versatile! Only reason I did not give 5 stars is the larger size. I had trouble finding a standard lunch bag that fits the box easily given the length. If it was an inch shorter it would be perfect!
T
Tom
High quality Lunchbox
I have three young boys and was looking for a lunch box that was high quality. I was tired of buying cheap plastic lunch boxes that seem to leak and break quickly. Looking forward to a product life and high quality material to provide fresh lunches.
A
Amanda
The best lunch box!!! I work as a nurse and these are perfect for my lunches/snacks. They are high quality and worth the price! Defintiely seem they will last a long time.
A
Amanda
The beat lunch box!!! I work as a nurse and these are perfect for my lunches/snacks. They are high quality and worth the price! Defintiely seem they will last a long time.
