INCLUDED:
Customer Satisfaction is at the forefront of our business and with a less than 1% return rate, we truly believe our lunch boxes will be the last ones you buy! But if you decide, our containers are not right for your, you can return them for a full refund of the product purchase price, within 30 days of purchase. This policy applies only to purchases made through thegoodkiind.com. Purchases made through our retail partners are subject to the individual retailer return policy.
2 Year Manufacturers Warranty
This warranty specifically covers faults in the product that have been caused by the manufacturer (The Good Kiind) and are not results of normal wear and tear or misuse by the consumer. Such faults would likely be detected when the product is used initially.
Like any other product, normal wear and tear may occur but not to the point of the product no longer being functional for day to day use.
Silicone Components
Silicone can absorb strong fragrances from soaps (dishwasher or by hand). We HIGHLY recommend using a non-fragrant dish soap for this reason when caring for your silicone (we love Unscented Company DishwasherTabs). If your silicone has absorbed some smells or fragrance, you may find your child will not like the taste and thus may not complete their lunch. We recommend testing un-eaten foods every now and then to determine if this may be why your child is not eating all of their lunch.
Getting rid of scents + fragrances in silicone
Here are a few different methods we have tested and customers have shared on how they have gotten rid of smelly kitchen silicone products:
1. Vinegar + Baking Soda Soak (1:1 ration of vinegar and water will also work)
Here what to do:
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In a separate sink/bowl, fill (just a few inches deep) with very hot water and vinegar (equal parts)
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Sprinkle in a teaspoon of baking soda (you should see a fizzing - if you don't add a bit more)
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Mix and let the silicone soak for a few hours (overnight ideally)
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Rinse and dry
You may need to repeat this a few times - depending on how strong the scent.
Here's what to do:
- Fill a pot up with 3/4 water and 1/4 white vinegar (enough that your silicone components are submerged)
- Add a table spoon of non-fragrant dish soap (optional)
- Boil for 10-15 mins
- Remove from water, rinse, and dry
Silicone Seal Falling Down
We find that with pure platinum silicone there can be a natural shrinkage from time to time. If you experience this, use both hands to 'stretch your silicone seal' all the way around, replace it into the container, and secure it along the edges, close it firmly, and re-open to ensure it's set back in tightly. Should you continue to experience issues, please reach out to customer support at hello@thegoodkiind.com for assistance.
Loose Latches
Over time, latches may loosen with normal use. We sell our replacement latches directly on the website. Should you ONLY need to purchase a latch replacement, reach out to customer support and we can work with you on the cost of shipping.
Customer Reviews
My Explorer order was lost in the mail. USPS Shipping notification showed Failure for several days. I contacted Customer Service & another one was shipped immediately. No further delay & I received it in time for gifting my grandchildren.
Sturdy great food container. I got all the colors. I plan to buy all the other supplies from the site.
This lunch box does what it’s meant to do, which is keep liquids/wet things from seeping into other compartments. It’s a bit heavy, but that’s probably due to its good quality. I don’t love the rolled metal edges because water can get trapped, so it’s important to let it dry on all sides before storing. Overall still a very good product.
I have two littles and we are always on the go- hikes, play dates, you name it. These lunch boxes are great for that! They are not only plastic free but so practical as well. They are slim enough to fit in a bag with an ice pack and have good separation for snack options. I like that the silicone seal comes out for cleaning (doesn’t have a lingering odor). Highly recommend!
I discovered an easy way to get the silicone liner out, so I thought I'd share. Click on the video below to watch how I do it. Here's a written description: Open the lunch box and turn it around so that the lid is closer to you. Put all of your fingers on the silicone ridge (the part of the silicone liner that fits into the compartment to seal it), and brace your thumbs back closer to you. Push down on the lid so that it's flush with the table/counter (the lunch box will tip upward). Using ALL of your fingers so that you have leverage, bend the ridge back toward you, and the silicone seal will lift out of the lunch box! Easy! Now you can wash it, which I think is the best part of this leakproof, stainless steel lunch box!
