Please take a moment to review our return policies below.
Customer Satisfaction is at the forefront of our business and that's why we accept product returns of products within 30 days of purchase. This policy applies only to purchases made through thegoodkiind.com. Purchases made through a store that carries our products will be subject to the individual stores' return policy.
In order to be eligible for return, a RAN (Return Authorization Number) must be requested in advance by contacting us. Returns shipped without a RAN will not be accepted. This is to ensure our warehouse team is safe and if there is an unidentified parcel, we ask that they do not open for their safety.
Customers are responsible for any shipping cost incurred when making a return.
Any discounts applied to your initial order will be adjusted to consider the item being returned. If you received FREE SHIPPING in your initial order and your final amount (after deducting the item being refunded) no longer qualifies for free shipping, a standard shipping fee will apply. Refunds will be credited to the original payment source and cannot be guaranteed without a Return Authorization Number.
Example Return Timeline Flow
Order Date: 9/1 ----> Contact to Return: 9/2 -----> RAN# Provided: 9/3 -----Return must be received at the warehouse by 10/3