Hello Charlotte,
Thanks for your review and our sincerest apologies for the delay in your receiving your shipment. While working with UPS has been a wonderful experience, delays do occur, which are out of our control. I did just look at your tracking and it appears your order should be delivered by Monday 9/11. If you do not receive it, please email us and we will reach out to our account team at UPS to determine it's whereabouts.
Again, our apologies for the UPS shipping delay and if you need anything further, our customer service team is always available to help at hello@thegoodkiind.com
Have a good kiind of day :)